5Gringos Casino Cookies Policy

At 5Gringos Casino, we believe in being transparent about how we collect and use data. This Cookies Policy explains what cookies are, the types of cookies we use on our website at 5gringos.com, and how you can control your cookie preferences. By continuing to use our platform, you acknowledge that you have read and understood this policy. We encourage you to review it alongside our Privacy Policy to fully understand how we handle your personal information.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, tablet, or mobile — when you visit a website. We use cookies to help our platform function correctly, to remember your preferences, and to improve the overall experience for everyone who visits 5Gringos Casino. Cookies cannot harm your device and do not contain any personally identifiable information on their own.

When you complete the 5gringos login process and access your account, cookies help us maintain your session securely so you do not have to re-enter your credentials each time you navigate between pages. They also allow us to remember your language, currency, and display preferences across multiple visits.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website. Without them, core functions — such as secure login, session management, and access to your account — would not work properly. We use strictly necessary cookies to:

• Authenticate your identity when you log in to your 5Gringos Casino account
• Maintain the security of your browsing session
• Process transactions and deposits made through our supported payment methods
• Ensure compliance with our responsible gaming tools and account restrictions
• Remember items added to your preferences during a single session

Because these cookies are fundamental to the website's operation, they cannot be disabled through our cookie consent tool.

Performance and Analytics Cookies

We use performance cookies to collect information about how visitors interact with our platform. This data is aggregated and anonymous — it does not identify you personally. At 5Gringos, we use this information to understand which pages are most popular, how long users spend on certain sections, and where technical issues may arise. This helps us continuously improve our service.

• Page load times and error reporting
• Most visited game categories, including slots, live casino, and crash games
• Navigation paths across the website
• Device types and browser compatibility data

Functional Cookies

Functional cookies allow our website to remember choices you make and provide enhanced, more personal features. For players visiting from regions like Australia — where we serve the 5gringos casino australia audience — these cookies may store your preferred currency, language, and regional settings so that your experience is tailored from the moment you arrive. We use functional cookies to:

• Remember your language selection from our supported localizations, including English, French, German, Spanish, Portuguese, and others
• Store your preferred currency, such as CAD, AUD, EUR, or CHF
• Save your display settings and notification preferences
• Recognise you as a returning player and personalise your lobby accordingly

Targeting and Marketing Cookies

We and our trusted third-party partners may place targeting cookies on your device to deliver advertising that is relevant to your interests. Here at 5Gringos, we want to ensure that any promotional messaging you encounter — whether about our welcome bonus of 100% up to $12,000 + 400 free spins, our VIP programme, or our reload bonuses — is meaningful and useful to you rather than generic.

These cookies may track your activity across different websites and platforms. You can opt out of targeting cookies at any time using our cookie preference centre or through your browser settings. Please note that opting out does not mean you will see fewer advertisements — it means the ads you see will be less tailored to your interests.

Third-Party Cookies

Our website may include content and features provided by third-party services. When you interact with embedded game providers — such as Spinomenal, Play'n GO, Yggdrasil Gaming, Microgaming, or live casino providers like Playtech and Stakelogic — those providers may set their own cookies. We do not control the cookies placed by third parties, and we recommend reviewing the privacy and cookie policies of those providers directly.

How We Use Cookie Data

We use the data gathered through cookies for a number of legitimate purposes. At 5Gringos Casino, we are committed to using this information responsibly and only to the extent necessary for the purposes described in this policy. Specifically, we use cookie data to:

• Ensure the secure and reliable operation of our platform
• Personalise your gaming experience based on your history and preferences
• Analyse website traffic and improve our interface and game lobby
• Deliver relevant promotions and bonus offers to eligible players
• Support our customer service team in resolving technical issues efficiently
• Comply with applicable legal and regulatory obligations under our Costa Rica Gambling License

Managing Your Cookie Preferences

We respect your right to control the data collected about you. You can manage your cookie preferences at any time using the following methods:

Cookie Consent Tool

When you first visit 5 Gringos Casino, a cookie banner will appear giving you the option to accept all cookies, reject non-essential cookies, or customise your preferences by category. You can return to and update these settings at any time through the cookie settings link in our website footer.

Browser Settings

Most browsers allow you to control cookies through their settings menu. You can typically choose to block all cookies, block third-party cookies only, or delete cookies that have already been stored on your device. Please be aware that disabling certain cookies may affect the functionality of our website — for example, you may need to log in each time you visit if session cookies are blocked.

Opt-Out Tools

For advertising and analytics cookies placed by third parties, you may also use industry opt-out tools such as the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out tool.

Cookies and Player Security

We take the security of your account seriously. Our 5Gringos Casino platform uses cookies as part of a broader security framework to detect unusual login behaviour and protect against fraudulent activity. If you notice any suspicious activity on your account, please contact our support team immediately via live chat — available 24/7 — or by email at [email protected].

Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make significant changes, we will notify you by displaying a prominent notice on our website or by updating the "last revised" date at the bottom of this page. We encourage you to check back periodically to stay informed. Continued use of our platform following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Cookies Policy or how we handle your data more broadly, please do not hesitate to get in touch. Our support team is available around the clock to assist you. You can reach us at [email protected] or via the live chat function on our website. Our platform is operated by NoveForge Ltd., and we are committed to handling your information with the highest standards of care and transparency.