5Gringos Online Casino Terms and Conditions

Welcome to 5Gringos Online Casino. These Terms and Conditions govern your access to and use of our website, games, promotions, and all related services. By registering an account and using our platform, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. If you do not agree with any part of these Terms and Conditions, we kindly ask that you refrain from using our services. We reserve the right to update or amend these terms at any time, and continued use of 5Gringos constitutes your acceptance of any such changes.

1. About Us

At 5Gringos, we operate under the legal entity NoveForge Ltd., and our platform is licensed under a Costa Rica Gambling License. We are committed to providing a secure, fair, and entertaining gaming environment for players across multiple regions and languages, including English, French, German, Spanish, Portuguese, Polish, Italian, Norwegian, Greek, Slovak, Czech, Hungarian, and Danish. Our platform at 5gringos.com was established in 2023 and has since grown to offer over 8,000 games to players worldwide.

2. Eligibility and Account Registration

We only permit individuals who meet the following criteria to register and use our services. It is your responsibility to ensure you comply with these requirements before creating an account at 5Gringos Casino.

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be a resident of a country where online gambling is legally permitted.
• You must not be registered on any self-exclusion list or have previously been banned from our platform.
• You may only hold one account with us at any given time.
• You must provide accurate and truthful personal information during registration.

We reserve the right to request identity verification documents at any point. Failure to provide satisfactory documentation may result in account suspension or termination. The 5Gringos login process is secured and protected, and you are responsible for keeping your login credentials confidential.

3. Deposits and Payments

At 5Gringos Casino, we support a wide range of payment methods to ensure convenient and flexible depositing options for all players. We accept the following deposit methods:

• MasterCard, Visa
• Bank Transfer
• Interac (minimum deposit: $10)
• Paysafecard (minimum deposit: $15)
• MuchBetter, Neosurf, Skrill, Neteller, Cash2Code, Jeton, MiFinity (minimum deposit: $20)
• Litecoin, Dogecoin (minimum deposit: $20)
• Bitcoin (minimum deposit: $45)

We accept deposits in multiple currencies including CAD, EUR, PLN, AUD, CZK, NZD, and CHF. All deposits are processed securely, and we do not accept payments from third parties. Funds deposited to your account must be used for gaming purposes in accordance with these terms.

4. Withdrawals and Payout Policy

Here at 5Gringos, we process withdrawal requests through our financial department within 3 business days after a request is submitted, provided all verification checks have been completed satisfactorily. Our financial agents process withdrawal requests Monday through Friday, from 6 AM to 5 PM GMT.

4.1 Withdrawal Methods and Minimums

• Interac — minimum $10
• Bank Transfer, MuchBetter, Skrill, Jeton, MiFinity, Litecoin, Dogecoin — minimum $20
• Bitcoin — minimum $90

4.2 Withdrawal Limits

We apply the following standard withdrawal limits to all player accounts:

• Maximum $1,000 per day
• Maximum $3,000 per week
• Maximum $10,000 per month

If you win more than $10,000, we reserve the right to divide the payout into monthly installments not exceeding $10,000 until the full amount has been disbursed. Players at higher VIP tiers may be eligible for increased limits at our sole discretion. To request a refund on any transaction, you must contact our customer support team within 24 hours of the transaction in question.

5. Bonuses and Promotions

We at 5Gringos are proud to offer one of the most generous welcome packages in the industry. New players can claim a 100% deposit bonus up to $12,000 plus 400 free spins. Wagering requirements apply: 35x on the deposit match and 40x on free spin winnings. In addition to our welcome offer, we provide ongoing promotions including cashback bonuses, reload bonuses, free spins, and bonus credits.

Our 5Gringos Casino platform also supports sports betting bonuses, including reload bonuses, boosted odds, and cashback offers. All bonuses are subject to the specific terms outlined within each promotional offer. We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice.

6. VIP Loyalty Programme

Our 5Gringos loyalty programme features five exclusive tiers designed to reward our most dedicated players. The programme levels are:

• Lady Marmalade — entry-level VIP benefits
• Loi Fortune — enhanced rewards and personalised offers
• Hanz Jackpot — priority support and improved cashback rates
• Tadeus Bombito — dedicated account management and premium perks
• Rosita Loco — top-tier benefits including 15% permanent cashback, a personal account manager, and withdrawal limits exceeding $20,000

We determine VIP tier eligibility based on player activity and wagering history. Advancement through the programme is at our discretion, and benefits may be adjusted without prior notice.

7. Games and Software

We offer over 8,000 games across multiple categories, including 5,000+ slots, 250+ live casino games, blackjack, roulette, baccarat, sic bo, poker, craps, bingo, crash games, and game shows. Our software is provided by more than 45 leading developers, including Spinomenal, Play'n GO, Yggdrasil Gaming, Fazi, and Microgaming. Our live casino experience is powered by providers such as OnAir, Betsoft, Live88, Stakelogic, Playtech, and Iconic 21.

We make every effort to ensure all games operate correctly and fairly. However, we cannot be held responsible for technical disruptions or interruptions caused by factors outside our control. In the event of a game malfunction, we reserve the right to void affected bets.

8. Responsible Gaming

We are deeply committed to promoting responsible gambling across our entire platform. We provide a range of tools to help you manage your gaming activity, including deposit limits, session time reminders, self-exclusion options, and cooling-off periods. If you believe your gambling is becoming problematic, we strongly encourage you to contact our support team or seek assistance from a recognised gambling support organisation.

9. Customer Support

Our dedicated support team is available 24/7 via live chat and email. You can reach us at [email protected]. We provide assistance in multiple languages, including English, German, Spanish, French, Hungarian, Norwegian, Polish, Portuguese, Italian, Czech, Arabic, Greek, Slovak, Slovenian, and Dutch. We aim to respond to all enquiries promptly and professionally.

10. Governing Law and Disputes

These Terms and Conditions are governed by the laws applicable under our Costa Rica Gambling License. We encourage players to contact us directly in the event of any dispute, as we are committed to resolving issues fairly and efficiently. Any unresolved disputes shall be subject to the jurisdiction outlined under our operating licence. By using 5Gringos Online Casino, you agree that our interpretation of these terms shall be final in matters of dispute resolution.

11. Amendments to These Terms

We reserve the right to revise these Terms and Conditions at any time. Any changes will be published on our website and take effect immediately upon posting. We recommend that you review these terms regularly to stay informed of any updates. Continued use of the 5 Gringos Casino platform following any amendments constitutes your full acceptance of the revised terms.