5Gringos Casino Privacy Policy

At 5Gringos Casino, we are fully committed to protecting your personal data and ensuring your privacy is respected at every stage of your experience with us. This Privacy Policy explains how we collect, use, store, and share your personal information when you access and use our platform at https://5gringos.com/. By using our services, you confirm that you have read and understood this policy. We encourage you to review it carefully before registering or placing any bets with us.

Who We Are

5Gringos Casino is operated by NoveForge Ltd., a company duly registered and operating under a Costa Rica Gambling License. As the data controller, we are responsible for how your personal information is handled in connection with your use of our website and services. If you have any questions about this Privacy Policy or how we process your data, you can reach our support team at [email protected] or via our 24/7 live chat.

Information We Collect

When you register and interact with our platform, we may collect the following categories of personal information about you:

• Full name, date of birth, and contact details including email address and phone number
• Account credentials such as username and encrypted password
• Financial details including payment method information, transaction history, and withdrawal requests
• Identity verification documents required under our Know Your Customer (KYC) obligations
• Gaming activity, including session data, game history, and wagering records
• Device information such as IP address, browser type, and operating system
• Communications you send us via email or live chat

We collect this information directly from you during registration, through your use of our services, and automatically via tracking technologies such as cookies and similar tools.

How We Use Your Information

Here at 5Gringos Casino, we use the personal data we collect for the following purposes:

• To create and manage your player account
• To process deposits and withdrawals across our supported payment methods, including Visa, MasterCard, Bitcoin, Skrill, Neteller, and many others
• To verify your identity and comply with anti-money laundering (AML) regulations
• To deliver and improve our gaming services, including access to 8,000+ games from providers such as Play'n GO, Microgaming, and Yggdrasil Gaming
• To communicate with you about promotions, including our welcome bonus of 100% up to $12,000 + 400 free spins, cashback offers, reload bonuses, and VIP programme updates
• To monitor responsible gambling behaviour and enforce our player protection tools
• To fulfil our legal and regulatory obligations under applicable law
• To resolve disputes and enforce our Terms and Conditions

Legal Basis for Processing

We process your personal data only where we have a valid legal basis to do so. At 5Gringos, we rely on the following legal grounds:

• Contractual necessity – processing is required to fulfil our obligations under our Terms and Conditions
• Legal obligation – we must process certain data to comply with applicable gambling and financial regulations
• Legitimate interests – we process data to prevent fraud, ensure security, and improve our services
• Consent – where you have explicitly agreed to receive marketing communications from us

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• With payment processors and financial institutions to facilitate transactions
• With game providers and software suppliers necessary to deliver our gaming content
• With identity verification and fraud prevention services
• With regulatory authorities or law enforcement when required by law
• With our service providers who assist in operating our platform, subject to strict data protection agreements

All third parties with whom we share your data are required to handle it securely and only for the specified purpose.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Even after account closure, certain data may be retained for compliance, fraud prevention, or dispute resolution purposes. When your data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data when using our 5Gringos Casino platform:

• Right of access – you may request a copy of the personal data we hold about you
• Right to rectification – you may ask us to correct inaccurate or incomplete data
• Right to erasure – in certain circumstances, you may request that we delete your data
• Right to restrict processing – you may ask us to limit how we use your data
• Right to data portability – you may request your data in a structured, machine-readable format
• Right to object – you may object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyse site performance, and deliver relevant content. Our 5Gringos Casino platform uses both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period. You may manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our site.

Security of Your Data

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our 5Gringos Casino platform uses SSL encryption to secure all data transmissions between your device and our servers. Access to your personal data within our organisation is strictly limited to personnel who need it to perform their duties.

International Data Transfers

As we serve players in multiple regions and support languages including English, French, German, Spanish, Portuguese, Italian, Polish, Norwegian, Greek, Slovak, Czech, Hungarian, and Danish, your data may be transferred to and processed in countries outside your own. We ensure that any such transfers comply with applicable data protection standards and that adequate safeguards are in place.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to revisit this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to get in touch. You can contact our support team via live chat available 24/7 directly on our website, or by emailing us at [email protected]. We are committed to resolving any privacy-related concerns promptly and transparently.